Product / Tech

Technical Support Specialist

Quick summary

We’re on the lookout for a Technical Support Specialist who has hands-on experience with Jira and is familiar with the Software Development Life Cycle (SDLC).

  • 🕛 We’re looking for a full-time hire.
  • 🌎 Full remote
  • 💸 Competitive salary based on candidate's location and experiences.

About OrderCast

OrderCast takes a hands-on approach to helping wholesalers in their digital transition. Our turnkey ordering solution lets them shift from fax, phone and email orders to seamless e-commerce. Saving them tons of time and giving their customers a highly improved experience.

We’re convinced that all B2B companies should have an easy-to-use, integrated and accessible online sales platform. That is why we designed OrderCast, a ready-to-use solution with no implementation costs, able to be up and running in a matter of days.

Our cross-industry expertise and tools make us an essential partner for organizations that want to jump on the digital bandwagon.

Find out more at ordercast.io.

Job Description

  1. Monitoring bugs in the product channel and updating the corresponding tasks in Jira.
  2. Supporting QA in validating bug statuses.
  3. Preparing for releases in Jira, which includes gathering tasks for inclusion in the release.
  4. Managing email templates and assisting developers in investigating sending issues.
  5. Utilising Google Spreadsheets to synchronise product databases between our customers and OrderCast.
  6. Maintaining and updating documentation within Confluence.
  7. Paying close attention to details and being proactive in addressing issues.

Required Skills

  • Do-ers mentality
  • Product Management: SCRUM, Jira, Confluence....
  • Ops: Google Sheets, databases
  • Communication - strong English writing and speaking skills
  • Team player - honesty, trust and care is your second nature

Hiring Process

  1. Call with the CTO Andrii
  2. Technical test
  3. Cultural fit with another team member from OrderCast
  4. Offer

Apply below

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