NPS (Net Promoter Score)

Net Promoter Score (NPS) is a simple but powerful metric used by businesses to gauge customer satisfaction and loyalty. It asks customers one key question: "On a scale of 0 to 10, how likely are you to recommend our product or service to a friend or colleague?" Based on their responses, customers are categorized into three groups:Promoters (9-10): These are enthusiastic, loyal customers who are likely to spread positive word-of-mouth about your business.Passives (7-8): These customers are somewhat satisfied but not overly enthusiastic, making them vulnerable to competition.Detractors (0-6): These customers are unhappy and may share negative feedback, potentially harming your reputation.To calculate NPS, subtract the percentage of detractors from the percentage of promoters. The resulting score, typically between -100 and +100, gives you insights into overall customer sentiment and helps guide improvements to boost loyalty and business growth.

Tired of managing wholesale orders manually? Try OrderCast!

Book a demo with our Sales Expert to discover how OrderCast can help streamline your wholesale business and increase your revenues.

Contact our Sales Experts
Michael Saifoudine, OrderCast
Photo Kirstin Olson
Photo Laura van den Herrewegen
We'll get back to you within the hour.